Avoid contact with any materials which may transfer their colour pigments onto our products.Therefore please take care to avoid rain and direct contact with heat, oil, grease (make up), alcohol (perfume solvents) and other abrasive products as LUÍS ONOFRE cannot assume responsibility for the eventual deterioration, modification and mishandling of our products. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. All types of leather and other delicate materials (including metal accessories) may suffer from humidity.Slight variations in leathers and skins are entirely normal for the type of natural materials used by LUÍS ONOFRE. Our products are the result of extensive research and testing prior to sale, resulting in the fine details that define high-quality luxury. To enjoy your LUÍS ONOFRE product for a long time, we recommend to take note of the following care information.
LUÍS ONOFRE uses the highest quality of Leathers and Materials.
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In the case of defective product, and only in this case, the costumer is refunded in full using the same payment method. In that coupon code, you have the total amount of your previous order, excluding shipping fees and you can use in your next order. When we receive the product and confirm that it is intact and followed the Exchanges & Returns Policy, we will notify you by e-mail with a coupon code. This does not affect your statutory rights. Refunds will be issued based on the original form of payment. In general, the refund will be processed within 10 working days and in any case, within 30 days of the day that you received the e-mail confirmation of the return right. We will fully examine the return product and will notify of your right to a refund (if any).
The identification tag must still be attached to the product. You can do so within 30 days after you receive the item. You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them.
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To ensure that your return is processed as quickly as possible, send all the items you wish to return from one order in one parcel along with your returns pro former. We ask that you do not seal your parcel as the driver will be required to check the contents.Ĥ- You will be notified by email once your return has been received and processed.
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Luis Onofre also reserves the right to charge any costs of recovery of the goods received after 30 days.Ģ – Book your free collection with our shipping partner by phone: +44 (0)8 or you may visit and select your country to find the contact details of your local DHL branch.ģ – Complete and sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable). To exchange your item, follow the following steps:ġ- Send and email to to request exchange within 30 days of receiving your order.Ģ- Go to the CTT point near you and send the product to:ġ- Send an email to to request the return or the exchange within 30 days of receiving your order. Exchanging an item for a more suitable size is free of charge, however all exchanges are subject to stock availability.